Our shipping rates and lengths are determined individually depending on the country you are ordering to. For estimates on prices and times for delivery please touch with us directly via email: orders@uphill.com.

This is one of our most asked questions - If you’ve got your eye on an item you can sign up to be notified when it’s back in stock. Click on the size you would like within the product page and click the ‘Notify Me When Available’ button. We’ll email you as soon as the size and product you’ve selected is restocked.

We’re so sorry to hear that - please get in touch with our customer service team via email: orders@uphill.com. A member of the team will look to resolve any issues directly with yourself.

Our exchanges and returns instructions are laid out in the Returns and Exchanges section of this site.

For details on your 14 days right of return, please see the Exchange and Returns section of the website. This section details your statutory rights of cancellation. You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out below that you are exercising this right of cancellation no later than fourteen working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

We currently do not offer free returns, we recommend that any return goods be sent via insured, traceable delivery for your protection.

All our goods are quality checked and packed with care, however if your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods.

Please email our customer service team: orders@uphill.com before returning to advise them of the issue. We’ll need to see some photos of the issue to assess the damage prior to returning back to us. When returning a faulty item, please include this as the reason and highlight the specific fault within your returns form.